Introduction
This Privacy Policy explains how VibrantHive collects, uses, discloses, and protects personal information when individuals visit the VibrantHive website, request a demo, submit a contact form, request a brand strength report, or otherwise interact with VibrantHive online. Posting a clear privacy policy and describing categories of personal information collected, sources, purposes, disclosures, consumer rights, and contact methods are core privacy policy requirements under California regulations, and organizations that collect website or contact-form data commonly disclose how they collect, use, share, and protect that information.
Scope
This Privacy Policy applies to information collected through the VibrantHive website, online forms, demo requests, assessments, consultations, emails, and other digital interactions controlled by VibrantHive. It does not apply to third-party websites, platforms, or services that may be linked from the VibrantHive website or used by clients independently.
Information collected
VibrantHive may collect the following categories of information, depending on how a person interacts with the website or services:
- Identifiers: name, company name, email address, phone number, job title, business address, account credentials, IP address, and online identifiers.
- Commercial or Business Information: requested services, communications, demo details, assessment submissions, project information, and transaction or relationship history.
- Internet or Network Activity: browser type, device information, operating system, referral source, pages viewed, clickstream data, timestamps, approximate location inferred from IP address, and interactions with emails or website features.
- Professional Information: employer, industry, role, and business contact details submitted through forms or communications.
- User Submitted Content: brand URLs, uploaded materials, survey responses, feedback, and information included in assessment requests or contact messages.
VibrantHive does not intentionally collect highly sensitive personal information unless it is voluntarily provided and reasonably necessary for a legitimate business purpose. Individuals are asked not to submit Social Security numbers, government identifiers, financial account credentials, health information, or other unnecessary sensitive data through website forms unless specifically requested in a secure context.
Sources of information
VibrantHive may collect personal information:
- Directly from individuals, including when forms are completed, demos are requested, emails are sent, or assessments are submitted.
- Automatically through website technologies such as cookies, analytics tools, server logs, and similar tracking technologies.
- From service providers that support hosting, analytics, customer relationship management, communications, scheduling, advertising, or security.
- From publicly available or third-party business sources when needed to prepare assessments, proposals, or service recommendations.
How information is used
VibrantHive may use collected information for the following business and commercial purposes:
- To operate, maintain, and improve the website, services, and user experience.
- To respond to inquiries, provide consultations, deliver reports, schedule demos, and communicate with prospective or current clients.
- To evaluate a brand's digital presence, prepare a brand strength report, assess competitiveness, or recommend marketing, growth, and performance strategies.
- To personalize website content, understand user engagement, and analyze usage trends.
- To send service-related notices, business communications, and, where permitted by law, marketing communications.
- To detect, prevent, investigate, or address fraud, abuse, security incidents, or other unlawful activity.
- To enforce contractual rights, website terms, and other legal rights.
- To comply with legal, regulatory, tax, accounting, reporting, or law-enforcement obligations.
Disclosure of information
VibrantHive may disclose personal information to the following categories of recipients when reasonably necessary for legitimate business purposes:
- Website hosting and infrastructure providers.
- Analytics, CRM, email, scheduling, and communications vendors.
- Payment processors and professional advisors.
- Contractors and service providers supporting operations, reporting, strategy, and client delivery.
- Legal, regulatory, law-enforcement, or governmental authorities when required or appropriate.
- Successor entities in connection with mergers, acquisitions, financing, restructuring, sale of assets, or similar corporate transaction.
VibrantHive does not sell personal information for money. If VibrantHive engages in advertising or analytics practices that may be treated as “sharing“ under California law, additional notices and opt-out mechanisms may be required.
Data retention
VibrantHive retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary depending on the nature of the information, the relationship with the individual, operational needs, and legal obligations.
Data security
VibrantHive uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is fully secure, so absolute security cannot be guaranteed.
Children
The VibrantHive website and services are intended for business users and are not directed to children under 13. VibrantHive does not knowingly collect personal information from children under 13 through the website.
California privacy rights
California regulations require privacy policies to describe consumer rights, how requests may be submitted, and how the business will respond. Subject to applicable law and verification requirements, California residents may have the right to:
- Know the categories and specific pieces of personal information collected about them.
- Know the categories of sources and the business or commercial purposes for collection, use, disclosure, sale, or sharing.
- Request deletion of personal information, subject to legal exceptions.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of personal information, if VibrantHive engages in such practices.
- Not receive discriminatory treatment for exercising applicable privacy rights.
To submit a privacy request, individuals may contact VibrantHive using the contact information below. VibrantHive may need to verify identity before processing a request and may request information reasonably necessary for verification.
Do Not Track and similar signals
Browser settings and privacy controls may allow individuals to express preferences regarding certain tracking activities. If VibrantHive is required by applicable law to recognize or describe its response to browser-based preference signals, this Privacy Policy and related notices should be updated to reflect those practices.
International users
If individuals access the website from outside the jurisdiction where VibrantHive operates, their information may be transferred to and processed in countries where privacy laws may differ from those in their home jurisdiction. By using the website or submitting information, users acknowledge such transfer, processing, and storage, subject to applicable law.
Third-party links and services
The website may contain links to third-party sites, tools, social media services, or embedded content. VibrantHive is not responsible for the privacy, security, or content practices of third parties, and individuals should review the privacy notices of those third parties before providing information.
Changes to this privacy policy
VibrantHive may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website functionality, or service offerings. The updated version will be posted on the website with a revised effective date or last updated date.
Contact information
For questions, concerns, or privacy requests, contact:
